- How can I find my ring size?
If you would like to order a ring but are unsure of your size, we recommend you have your finger measured by a professional jeweler to ensure a proper fit. It is also a good idea to get a multisizer tool, which helps you determine your ring size accurately. They are easy to read and measure in whole and half size increments. You can find them on Etsy for around $2-$3.
- Processing time
Most of our jewelry is made to order. We do, however have various pieces in stock. Processing time varies from 2 - 14 business days. Business days are Monday- Friday excluding national holidays and vacations.
- Do you offer custom work?
Yes! If you would like to personalize your order or work with us to create a custom piece we will do our best to fulfill your request. For more information please see the Custom page.
- What type of packaging do you use?
We use upcycled and environmentally friendly packaging that you can reuse as well! Our sustainable jewelry boxes are handmade out of scrap or reclaimed wood. The size and shape of each piece as well as the kind of wood we have available at a given time determine what your box will look like. Please keep in mind that every wooden box is uniquely hand crafted and no two are the same! If you would like to further personalize your wooden box (i.e. engraved initials or message) please let us know and we will do our best to accomodate your request (additional charges may apply.)
- Can I return my order for adjustment or repair?
If you choose to return your item for size, finish or any other adjustment, you are responsible for all shipping and labor related expenses. Please message us directly regarding any changes you wish to make to your order.
- Jewelry Care
All Vvilk jewelry is made to last, but with proper care you can protect it from unwanted damage. While regular wear and tear is normal and tarnish can form on both silver and bronze, it can be easily removed with a polishing cloth. You may also clean your jewelry with a damp cloth, but avoid harsh chemicals or detergents as they will remove any patina from the piece. We also recommend removing all jewelry prior to bathing, swimming, exercising or any other physical activity that can expose the metals to harsh chemicals or inadvertently cause it to scratch or bend. Please remember to keep your jewelry dry and apply lotions, oils or perfumes before wearing the piece.